1. General Information

Dynamix (“we” or “our business”) is a fitness center located at 3530 Jean-Talon Ouest, Montreal, Quebec, H3R 2G3. We offer physical training services, consultations, and group fitness activities to residential and corporate clients.

This policy is intended to clearly explain how we collect, use, disclose, retain, and protect personal information in accordance with the Quebec Act respecting the protection of personal information in the private sector (Law 25).

Website: www.dynamixsante.com/

Privacy Officer: General Management, Dynamix

2. Collection and Processing of Personal Information

Information Collected

• We may collect the following personal data:

• First and last name

• Email address

• Phone number

• Message subject and content

• Country

• Full postal address

• Communication preferences

This information is collected when you:

• Submit a contact or booking form on our website

• Subscribe to our newsletter

• Browse our website (via cookies and tracking tools)

Legal Basis

Processing is based on the explicit consent you provide when voluntarily submitting your personal information through our website.

3. Sharing of Personal Information

Personal information is shared only with:

• Authorized employees of Dynamix, as required to provide services

• Just Simple Web, our marketing agency and website developer, for technical maintenance and site performance

• A specialized digital marketing agency, which accesses analytics data through Google Analytics and Meta Pixel for advertising optimization

Data Hosting

All personal information is hosted and managed by Wix.com, which may store data on servers located outside Quebec. Wix follows strict compliance protocols aligned with Canadian and international data protection laws.

4. Data Retention

We retain personal information for a maximum of 5 years after your last significant interaction (e.g., booking, newsletter activity). After this period, the data is:

• Securely deleted, or

• Anonymized for statistical purposes

5. Data Security

We apply the following security measures to protect your personal information:

• SSL Certificates: All communications between your browser and our website are encrypted

• Restricted Access: Only administrators with login credentials can access the website dashboard and database

• Access Control: Data is accessible only to trained and authorized staff

• Secure Platform (Wix): Continuous monitoring, firewalls, backups, and security patches are in place

6. Cookies and Tracking Technologies

We use cookies to:

• Analyze website traffic and performance

• Improve user experience

• Support targeted advertising

Types of Cookies Used

• Essential (site functionality)

• Analytics (Google Analytics, Google Tag Manager)

• Marketing (Meta Pixel, Google Search Engine)

Cookie and tracking management is handled by Wix. You can manage your preferences via your browser settings or the cookie banner presented upon first visit.

7. Your Rights

Under Law 25, you have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your information

• Withdraw consent at any time

• Request data portability where applicable

• File a complaint with the Commission d’accès à l’information du Québec

Exercising Your Rights

To exercise your rights, you may:

• Use the contact form on our website

• Call us directly at (514) 736-5899

We will respond within a maximum of 30 days.

8. Contact Information

Privacy Officer

Dynamix – General Management

3530 Jean-Talon Ouest, Montreal, QC, H3R 2G3

Phone: (514) 736-5899

Contact form available on our website